General Questions
What is ASTRAXIS?
ASTRAXIS is a professional integrated security solutions company serving Toronto and the GTA. We specialize in access control, surveillance, alarm systems, smart locks, and comprehensive security installations for residential and commercial properties.
What areas do you serve?
We serve Toronto and the entire Greater Toronto Area including Scarborough, Mississauga, Brampton, Markham, Richmond Hill, Vaughan, Oakville, Burlington, and surrounding areas.
Do you offer free consultations?
Yes, we offer free security consultations. Our experts will assess your property, identify vulnerabilities, and recommend the best security solutions tailored to your needs and budget.
What are your business hours?
Our office hours are Monday to Friday, 9 AM to 5 PM. For emergency security concerns, please call us directly.
Services & Installation
What security services do you offer?
We offer a comprehensive range of security solutions including access control systems, surveillance and monitoring (CCTV), alarm and intrusion detection, smart lock systems, commercial security, residential security, shatter-resistant acrylic glass, and professional security consultation.
How long does installation take?
Installation time varies depending on the scope of the project. A basic residential system can be installed in one day, while larger commercial installations may take several days. We'll provide a detailed timeline during your free consultation.
Do you provide maintenance and support?
Yes, we offer ongoing maintenance and support for all our installed systems. This includes regular system checks, software updates, troubleshooting, and emergency support.
Can you integrate with existing security systems?
Absolutely. We specialize in integrated security solutions and can work with your existing systems to enhance and expand your security infrastructure.
Pricing & Warranty
How much do your security systems cost?
Pricing varies based on your specific needs, property size, and the type of system required. We offer competitive pricing and free quotes. Contact us for a personalized estimate.
Do you offer financing options?
Please contact us to discuss available payment plans and financing options for your security installation.
What warranty do you provide?
We provide warranty coverage on all our installations and equipment. Specific warranty terms vary by product and service. Ask during your consultation for detailed warranty information.
Technical
Can I monitor my security system remotely?
Yes, our surveillance and smart security systems include mobile app access for remote monitoring. You can view live feeds, receive alerts, and control your system from anywhere.
Do your systems work during power outages?
Our security systems include battery backup options to ensure continuous protection during power outages. We'll discuss backup power solutions during your consultation.
What types of cameras do you install?
We install a range of high-definition cameras including indoor, outdoor, PTZ (pan-tilt-zoom), dome, bullet, and specialized cameras with features like night vision, motion detection, and weatherproofing.